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At DigitalSolut, we are dedicated to providing high-quality digital services, including Web Design, SEO Optimization, Custom Software Development, and Digital Consultancy. Every project requires time, planning, technical labor, research, tools, and non-recoverable operational expenses. Therefore, our refund policy is designed to protect both the client and our business while maintaining fairness and transparency.
Because our services involve custom, labor-intensive digital work, all sales are considered final once the project has started.
Refund options may be available depending on the progress of the project.
If no work has been started yet, a full refund may be issued.
โ 100% refund
โ No questions asked
If initial research, planning, setup, or design framework has started:
โก Up to 50% partial refund may be granted depending on work completed.
Once significant progress has been made (design delivery, coding, SEO implementation, revisions):
โ No refunds are available.
These stages involve labor, purchased tools, licenses, and irreversible work.
The following services cannot be refunded once started, due to the nature of digital production:
SEO Services
Web Design once concepts are created
Custom Software Development
Branding or logo creation
Social media setup or optimization
Research-based consultancy
Third-party integrations, plugin costs, hosting, or domain purchases
Monthly SEO, maintenance, hosting, or ongoing support plans:
Payments already processed are non-refundable
The client may cancel future billing anytime
Work completed for the active billing cycle remains non-refundable
For any downloadable files or digital products:
โ No refunds once accessed or downloaded.
Refunds are not provided if delays occur due to:
Lack of content submission
Unresponsiveness
Client missing scheduled feedback
Changing project scope mid-project
We pause the project; however, refunds are not granted.
We always aim to deliver the best results.
If the client is not fully satisfied, we offer:
โ Additional revisions (within scope)
โ Optimization adjustments
โ Replacement design concepts
These options do not qualify as grounds for a refund.
To protect our business, DigitalSolut maintains:
Full documentation of work completed
Time logs & deliverables
Communication records
Proof of service performance
Fraudulent chargebacks may result in:
โ Suspension of all services
โ Legal escalation or collection processes
Clients may contact us for questions regarding refunds at:
๐ง info@digitalsolut.com
๐ 201-483-1380
๐ Center City, Philadelphia, PA 19203
By purchasing services from DigitalSolut, the client acknowledges and agrees that:
โ They have fully reviewed this Refund Policy
โ They understand all sections and refund limitations
โ They accept that digital services include non-refundable components
โ They understand Stripe cannot override service-based refund restrictions